Privacy Policy

This Privacy Policy describes how Matic Robots Inc. and its affiliates (collectively, “Matic Robots,” “Matic,” “we,” or “us”) collect, use, and disclose information about you as the Matic Robots account owner (“you”). This Privacy Policy applies to information we collect when you are using our products and services, including our Matic robot and charging dock (collectively, the “Matic”) and related features, reservation program, websites, mobile applications, and Consumables Replenishment Program that includes HEPA bags, brush rolls, and mop rolls, etc. (collectively, the “Services”), or when you otherwise interact with us, such as on social media pages or through marketing communications.

• Matic Robots does not collect ANY video or audio data, except in limited circumstances when we provide support services (and explicitly authorized by you). All processing occurs locally on your Matic itself. 

• Your map data is streamed to your app locally through your home Wi-Fi network. 

• If you choose to use your app remotely, your Matic will transmit data through an encrypted cloud connection if you explicitly opt-in to this feature by providing your consent in the app.

• When you set up Matic for the first time, you will be asked to opt in and confirm that we can log usage data about your Matic.

  • This data allows us to monitor performance of your Matic, recommend when to replenish consumables such as HEPA bags, mop rolls and brush rolls, and make improvements.

• Should you decide to opt-out, then you will be responsible for monitoring usage and reorder HEPA Bags, mop rolls, and brush rolls. These items can be purchased from our website as needed. We do not sell any device usage data to any 3rd party.

• You may reach out to us at support@maticrobots.com at any time to request the deletion of your device usage data (if any).

• We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and the updated policy will become effective on the “Last Published” date. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We collect information you provide directly to us or that we collect related to your Matic. For example, we collect information directly from you when you create an account, modify your profile or account, reserve or purchase a Matic, respond to Matic performance reports we sent you, request maintenance or a swap of a Matic, order consumables (such as HEPA bags and mop rolls), elect to receive our newsletter or other marketing communications, complete surveys, participate in promotions, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, phone number, shipping and billing address, device location, payment method information, and any other information you choose to provide. We collect information about the transactions you complete with us, such as Matic prices, Matic consumable purchases, deposits, fees, returns, and the date and location of the transaction.

We also collect information from other sources, including shipping, delivery, maintenance, and other service provider partners who may provide your name or email or your Matic usage condition, and other information to us in connection with service provided. We also collect data from third party services that you may connect with your Matic account, such as Google. This data may include your Google username, profile picture and other information associated with your Google account on that third-party service that is made available to us based on your account settings on that service. Our use and disclosure of information received from Google’s APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We may also receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.

When you set up Matic for the first time, you will be asked to opt in and confirm that we can collect certain information about your interactions with us or our Services, including:

• Matic Information: We may collect information about any Matic in your possession, including the IP address from which the usage data is originating, and the device including battery state and usage data, including when you start, stop, or pause the cleaning, when you open and close the lid, change bags, mop rolls, brush rolls and when the device is performing certain activities, such as cleaning, mopping, or docking. 

• Diagnosis data and user data related to the Matic: We may collect data from your Matic in order to assist you with any issues with our Services. 

• Consumables Replenishment Program Information: We collect information about your consumables usage and shipments, such as when and how frequently consumables are refilled and replenished, where the shipment is picked up, and the quality and frequency of your consumables usage.

• Voice data: If you opt in to the Matic Cues feature, your Matic listens locally for the wake word (“Hey Matic”). Once it hears the wake word, your Matic will send your spoken command in encrypted form to Google, our third party service provider we use to help us interpret your audio command.

• Gesture data: If you opt in to the Matic Cues feature, your Matic’s onboard camera can recognize pointing gestures (for example, pointing while saying, “Hey Matic, clean here”). This data is processed locally on your Matic and is not sent to the cloud.

We may collect other information from you with your consent, including for example, information necessary to support our beta testing of new features and functionalities or to improve features and functionalities based on your particular usage and home environment related to our Services.

• Matic Information: The device model and serial number of any Matic in your possession to ensure proper maintenance and repairs.

• Communication interaction data: We may collect information about your interactions with our communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails enabling us to detect if you have opened or forwarded a message. 

• Website and App Activity Information: We may collect information about any usage of Services when you use the Matic Robots Website and Matic Robots App, including your IP address, unique device identifiers, device model and operating system version, location data, mobile network, and web browser type. We also collect information about your activities, such as access times, pages viewed, links clicked, screens visited, and the page you visited before navigating to the Matic Robots Website. 

Tracking technologies. Some of the automatic collection described above is facilitated by the following technologies:

• Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, credentials, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a web browser session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our service providers and other third parties place. 

• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications. 

• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed, clicked or forwarded.

Service delivery and operations. We use the information we collect to:

• Provide, maintain, and improve our Services, including to debug and repair errors, collect payments, facilitate the delivery and return of your Matic(s), make account updates, refurbish and maintain your Matic(s), provide customer support, operate and administer the Consumables Replenishment Program, and develop new products and services;

• Enable security features of the Services;

• Enable us or our partners to offer you discounts on a Matic or Matic consumables;

• Send you technical notices, security alerts, support messages, and other transactional or relationship messages;

• Personalize your experience on our Services, including providing content or information we think you may be interested in;

• Provide and administer our referral program;

• Monitor and analyze trends, usage, and activities in connection with our Services;

• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Matic Robots and others;

Research and development. We may use your personal information for research and development purposes, including to develop, analyze, and improve our products and services. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information. We may use this anonymous or de-identified data and share it with third parties for any lawful business purposes. For instance, we may disclose aggregated or de-identified information to partners, such as municipal, state, corporate, NGO, nonprofit, and community partners, to help these parties understand usage of our Services in their area and the potential environmental impact. 

Marketing and advertising. We and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Your Choices section.  

• Interest-based advertising. We and our third-party advertising partners may use cookies, pixels and other technologies to collect information about your interaction (including the data described in the Information We Collect Automatically section above) with the Services, our communications and other third-party online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online properties. You can learn more about your choices for limiting interest-based advertising in the Your Choices section. 

• Events, promotions and contests. We may use your personal information to administer promotions and contests offered by Matics Robots and affiliates, communicate with you about events in which you participate, or contact or market to you after collecting your personal information at an event. 

Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, court orders, investigations or requests from government authorities;

• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); 

• audit our internal processes for compliance with legal and contractual requirements or our internal policies; 

• enforce the terms and conditions that govern the Service; and 

• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.  

With your consent. In some cases, we will specifically ask for your consent to collect, use, or share your personal information for further purposes, if those purposes are not compatible with the initial purpose for which that personal information was collected, or to enable certain features of the Services.  

Cookies and similar technologies. In addition to the other uses included in this section, we may use the tracking technologies described above for the following purposes:

• Technical operation. To allow the technical operation of the Services, such as remembering selections as you navigate the site and remembering whether you are logged in.

• Functionality. To enhance the performance and functionality of our Services.

• Analytics. To help us understand user activity on the Services, including the volume and demographics of users, which pages are most and least visited and how users move around the Services or interact with our emails. 

Data sharing in the context of corporate transactions. We may share certain personal information in the context of actual or prospective corporate transactions – for more information, see Sharing Of Information, below.

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. 

We may disclose personal information in the following circumstances or as otherwise described in this policy:

• We may disclose personal information with vendors, contractors, consultants, and other third-party service providers that access personal information that provide services on our behalf or help us operate the Service or our business, such as companies that assist us with web hosting, shipping and delivery, fraud prevention, customer service, AI providers, and marketing and advertising.

• We may disclose personal information to our payment processors, such as Shopify. Shopify may use your payment data in accordance with its privacy policy, https://shopify.com/legal/privacy. You may also sign up to be billed by your mobile communications provider, who may use your payment data in accordance with their privacy policies.

• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable rule, regulation, law, or legal process, including lawful requests by public authorities.

• We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe there has been a violation of law, fraud or misuse of data, if necessary for regulatory compliance purposes, or if we believe it is necessary to protect the rights, property, and safety of Matic Robots, our users, the public, or others.

• We may disclose personal information in connection with, or during negotiations concerning, any actual or prospective business transactions (e.g., investments in Matic Robots, financing of Matic Robots, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Matic Robots as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

• Personal information may be disclosed between and among Matic Robots and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.

• We may disclose personal information with your consent or at your direction. For example, if you post a product review or otherwise disclose content through our Services. That review or content may be made available to others as indicated through our Services.

Account Information

You may update and correct certain account information by contacting our support team or updating your account information from the Matic Robots Website or Matic Robots App. If you wish to deactivate your account, please contact our support team, but note that we may retain certain information as required by law or for our legitimate business purposes.

Advertising Choices

You may be able to limit use of your information for interest-based advertising through certain settings, options, or tools.

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. You can also configure your device to prevent images from loading to prevent web beacons from functioning, or use your device settings to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You may also use privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies. Additionally, some platforms offer opt-out features that let you opt-out of use of your information for interest-based advertising. You may be able to exercise that option for Google (https://adssettings.google.com/) and Facebook (https://www.facebook.com/about/ads). 

There are also various ad industry tools that provide information on how to opt out of interest-based ads from companies that participate in the following industry opt-out programs: Network Advertising Initiative, the Digital Advertising Alliance , and the AppChoices mobile app  (which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance. 

You will need to apply these advertising-related opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above. 

Blocking images/clear gifs

Most browsers and devices allow you to configure your device to prevent images from loading, so the business hosting the image will not detect that you have viewed a page. To do this, follow the instructions in your particular browser or device settings.

Mobile location data

You can disable our access to your device’s precise geolocation in your mobile device settings.

Communications Preferences

You may opt out of promotional emails, or other emails from Matic Robots by following the instructions in those communications or by contacting customer support. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.         

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information

We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Delete your content or close your account

You can choose to delete certain content through your account. If you wish to request to close your account, please contact us.

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.  

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, or if information was provided on your behalf when you were under 18, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

If you have any questions about this Privacy Policy, please contact us at legal@maticrobots.com