Privacy Policy

• Matic Robots does not collect ANY video or audio data, except in limited circumstances when we provide support services (and explicitly authorized by you). All processing occurs locally on your Matic itself. 

• Your map data is streamed to your app locally through your home Wi-Fi network. 

• If you choose to use your app remotely, your Matic will transmit data through an encrypted cloud connection if you explicitly opt-in to this feature by providing your consent in the app.

• When you set up Matic for the first time, you will be asked to opt in and confirm that we can log usage data about your Matic.

  • This data allows us to monitor performance of your Matic, recommend when to replenish consumables such as HEPA bags, mop rolls and brush rolls, and make improvements.

• Should you decide to opt-out, then you will be responsible for monitoring usage and reorder HEPA Bags, mop rolls, and brush rolls. These items can be purchased from our website as needed. We do not sell any device usage data to any 3rd party.

• You may reach out to us at support@maticrobots.com at any time to request the deletion of your device usage data (if any).

This Privacy Policy describes how Matic Robots Inc. and its affiliates (collectively, “Matic Robots,” “Matic,” “we,” or “us”) collect, use, and disclose information about you as the Matic Robots account owner (“you”). This Privacy Policy applies to information we collect when you are using our products and services, including our Matic robot and charging dock (collectively, the “Matic”), reservation program, websites, mobile applications, and Consumables Replenishment Program that includes HEPA bags, brush rolls, and mop rolls, etc. (collectively, the “Services”), or when you otherwise interact with us, such as on social media pages or through marketing communications.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and the updated policy will become effective on the “Last Published” date. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

We collect information you provide directly to us. For example, we collect information directly from you when you create an account, modify your profile or account, reserve or purchase a Matic, respond to Matic performance reports we sent you, request maintenance or a swap of a Matic, order consumables (such as HEPA bags and mop rolls), elect to receive our newsletter, complete surveys, participate in promotions, request customer support, or otherwise communicate with us. The types of information that we collect include your name, email address, phone number, shipping and billing address, device location, payment method information, and any other information you choose to provide. We collect information about the transactions you complete with us, such as Matic prices, Matic consumable purchases, deposits, fees, returns, and the date and location of the transaction.

We also collect information from other sources, including shipping, delivery, maintenance, and other service provider partners who may provide your name or email or your Matic usage condition, and other information to us in connection with service provided. We may also receive personal information in connection with an actual or prospective business transaction. For example, we may receive your personal information from an entity we acquire or are acquired by, a successor, or assignee or any party involved in a business transaction such as a merger, acquisition, sale of assets, or similar transaction, and/or in the context of an insolvency, bankruptcy, or receivership.

When you set up Matic for the first time, you will be asked to opt in and confirm that we can collect certain information about your interactions with us or our Services, including:

• Matic Information: We may collect information about any Matic in your possession, including the IP address from which the usage data is originating, and the device including battery state and usage data, including when you start, stop, or pause the cleaning, when you open and close the lid, change bags, mop rolls, brush rolls and when the device is performing certain activities, such as cleaning, mopping, or docking. 

• Diagnosis data and user data related to the Matic: We may collect data from your Matic in order to assist you with any issues with our Services. 

• Consumables Replenishment Program Information: We collect information about your consumables usage and shipments, such as when and how frequently consumables are refilled and replenished, where the shipment is picked up, and the quality and frequency of your consumables usage.

• We may collect other information from you with your consent, including for example, information necessary to support our beta testing of new features and functionalities or to improve features and functionalities based on your particular usage and home environment related to our Services. 

• Matic Information: The device model and serial number of any Matic in your possession to ensure proper maintenance and repairs.

• Information Collected by Cookies and Similar Tracking Technologies: We may use tracking technologies, such as cookies and web beacons, to collect information about your interactions with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choice section below.

• Website and App Information: We may collect information about any usage of Services when you use the Matic Robots Website and Matic Robots App, including your IP address, unique device identifiers, device model and operating system version, location data, mobile network, and web browser type. We also collect information about your activities, such as access times, pages viewed, links clicked, screens visited, and the page you visited before navigating to the Matic Robots Website

We use the information we collect to:

• Provide, maintain, and improve our Services, including to debug and repair errors, collect payments, facilitate the delivery and return of your Matic(s), make account updates, refurbish and maintain your Matic(s), provide customer support, operate and administer the Consumables Replenishment Program, and develop new products and services;

• Enable security features of the Services;

• Enable us or our partners to offer you discounts on a Matic or Matic consumables;

• Send you technical notices, security alerts, support messages, and other transactional or relationship messages;

• Personalize your experience on our Services, including providing content or information we think you may be interested in;

• Provide and administer our referral program;

• Monitor and analyze trends, usage, and activities in connection with our Services;

• Communicate with you about products, services, and events offered by Matic Robots and affiliates and provide information that we think will interest you (see the Your Choices section below for information about how to opt out of marketing communications at any time);

• Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);

• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

• Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Matic Robots and others;

• Comply with our legal, regulatory, contractual, and financial obligations;

• Create de-identified, anonymized, or aggregated information; and

• Carry out any other purpose described to you at the time the information was collected.

We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. 

We may disclose personal information in the following circumstances or as otherwise described in this policy:

• We may disclose personal information with vendors, contractors, consultants, and other third-party service providers that access personal information to perform work for us, such as companies that assist us with web hosting, shipping and delivery, fraud prevention, customer service, and marketing and advertising.

• We may disclose personal information to our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy. You may also sign up to be billed by your mobile communications provider, who may use your payment data in accordance with their privacy policies.

• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable rule, regulation, law, or legal process, including lawful requests by public authorities.

• We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe there has been a violation of law, fraud or misuse of data, if necessary for regulatory compliance purposes, or if we believe it is necessary to protect the rights, property, and safety of Matic Robots, our users, the public, or others.

• We may disclose personal information in connection with, or during negotiations concerning, any actual or prospective business transactions (e.g., investments in Matic Robots, financing of Matic Robots, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee of Matic Robots as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

• Personal information may be disclosed between and among Matic Robots and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.

• We may disclose personal information with your consent or at your direction. For example, if you post a product review or otherwise disclose content through our Services. That review or content may be made available to others as indicated through our Services.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you, including disclosing aggregated information about device usage patterns or trends. For instance, we may disclose aggregated or de-identified information to partners, such as municipal, state, corporate, NGO, nonprofit, and community partners, to help these parties understand usage of our Services in their area and the potential environmental impact.

We engage others to provide analytics services and serve advertisements across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by Matic Robots and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Account Information

You may update and correct certain account information by contacting our support team or updating your account information from the Matic Robots Website or Matic Robots App. If you wish to deactivate your account, please contact our support team, but note that we may retain certain information as required by law or for our legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org . You can also configure your device to prevent images from loading to prevent web beacons from functioning.

Blocking images/clear gifs

Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.

Mobile location data

You can disable our access to your device’s precise geolocation in your mobile device settings.

Communications Preferences

You may opt out of promotional emails, or other emails from Matic Robots by following the instructions in those communications or by contacting customer support. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.      

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Do Not Track

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information

We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Delete your content or close your account

You can choose to delete certain content through your account. If you wish to request to close your account, please contact us.

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.  

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

If you have any questions about this Privacy Policy, please contact us at legal@maticrobots.com